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Customer Experience
Technical Support Specialist
Tier-2 troubleshooters for SaaS and hardware products.
Indicative rate
$20–$32/hr
Final rate depends on seniority, tools, and time-zone requirements.
Request this roleResponsibilities
What they'll own
- Debug customer environments
- Write internal knowledge base articles
- Partner with engineering on bug triage
Typical skills
What we look for
SaaS troubleshootingAPIs & logsTicket triage
Standards every candidate meets
- · US-based, native English fluency
- · Reference-checked and portfolio-reviewed
- · Time-zone overlap with your working hours
- · 30-day replacement guarantee
Ready when you are